Voici les propositions de textes clés pour la structure légale de votre nouveau domaine https://orca-pro.net/.
Ces versions sont entièrement adaptées en anglais afin de répondre à votre positionnement haut de gamme et à votre ciblage sur les marchés européens et internationaux.
🛡️ Privacy Policy — orca-pro.net
Last Updated: June 2026
At orca-pro.net, accessible from https://orca-pro.net, the privacy and security of our international premium subscribers are of utmost importance to us. This Privacy Policy outlines the types of personal data we collect, how we use it, and the strict measures we take to protect your information when using our Orca Pro IPTV server network.
1. Information We Collect
To activate your subscription and provide exceptional technical assistance, we only collect the minimum required operational data:
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Account and Order Information: Your name, email address, and phone number (primarily used for automated notifications and live support).
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Service Connection Logs: Your IP address and application connection logs. This data is processed strictly to monitor server performance, ensure European and worldwide routing stability, and prevent unauthorized account sharing.
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Browsing Data (Cookies): We use standard cookies to analyze anonymous traffic data to optimize your user experience on our website.
Secure Payment Processing: Your credit card details, banking information, or payment credentials are never stored on our servers. All financial transactions are encrypted and processed securely via our trusted third-party payment gateways.
2. How We Use Your Data
We utilize the collected information for specific, legitimate operational purposes:
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Service Activation: To generate and instantly deliver your unique Orca Pro login credentials, activation codes, or M3U playlist links.
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Customer Care: To provide real-time troubleshooting and setup assistance via email or text.
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Network Security: To protect our server infrastructure against fraud, abuse, or simultaneous connections that exceed your purchased package limit.
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. Your data is never shared with external marketing agencies. It may only be disclosed to trusted service providers who assist us in operating our website and conducting our business (such as our global CDN server networks), provided that these parties strictly agree to keep this information confidential.
4. Data Security
We implement robust security protocols to maintain the safety of your personal data:
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Comprehensive SSL (HTTPS) encryption across the entire orca-pro.net domain to protect all data transmission.
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Highly restricted data access, granted exclusively to network administrators and support engineers who require the information to perform technical maintenance or billing updates.
5. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to request a complete wipe of your personal information, please contact our Data Protection Officer at support@orca-pro.net.
🔄 Refund and Returns Policy — orca-pro.net
Last Updated: June 2026
At orca-pro.net, we deliver the official premium Orca Pro IPTV server infrastructure engineered for maximum stability, ultra-fast zapping, and 4K crystal-clear streaming. Because we stand behind the superior quality of our network, your purchase is fully backed by our 7-Day Satisfaction Guarantee.
1. Eligibility for a Full Refund
You are entitled to a 100% refund of your subscription fee under the following conditions:
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Within the 7-Day Window: Your refund request must be submitted within exactly 7 calendar days from the date and time of your initial purchase.
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Unresolved Technical Issues: If you experience major, persistent technical server failures (such as complete service downtime or constant channel freezing) and our expert technical support team is unable to resolve the issue within a reasonable timeframe after being contacted.
2. Situations Not Eligible for a Refund
Refunds will not be granted in the following circumstances:
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Requests Beyond 7 Days: Any request submitted after the 7th day following your purchase will be automatically declined.
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Insufficient Internet Speed: If the buffering or streaming instability is caused by your local internet service provider (ISP), a weak home Wi-Fi signal, or an internet connection speed below our minimum requirement (minimum 4 Mbps for HD, 15+ Mbps recommended for 4K).
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Terms of Service Violations (Account Ban): No refunds will be issued if your account is suspended or permanently banned by our security system for unauthorized simultaneous streaming on multiple devices or sharing your activation codes outside of your household.
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Change of Mind: Refunds are not provided for personal convenience or subjective reasons if the server and channels are technically operational.
3. How to Request a Refund
If you experience technical issues, please follow these steps:
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Open a ticket or send an email to support@orca-pro.net.
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Provide your Order Number, the email address associated with the account, and a brief description of the technical issue (along with a screenshot if possible).
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Our technical team will review your request in less than 10 minutes to attempt a final optimization. If a solution cannot be found, your refund will be approved immediately.
4. Processing Time and Credits
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Once approved by our support staff, the refund is triggered instantly and your IPTV access codes will be deactivated immediately.
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The funds will be credited back to your original payment method within 3 to 5 business days, depending on your financial institution’s processing times. No physical goods or restocking fees apply to our digital services.